blackberry continuously rebooting

Information on how to solve blackberry continuously rebooting. I recently had problems with the BlackBerry Curve 2. My company has been buying these for our business users. However, we had problems with some of them entering a continuous reboot, where the phone will not boot screen.

I did a lot of troubleshooting on this issue and were able to refine the results of the Memory Cleaner option on the phone. So what I do now, every time a new organization in curve 2, he fumbled before activating it with our BES, I go into security settings and activate the filter of memory. Can I remove the battery and let the restart delay. If starting the phone OK, so I know there is a problem. However, if the “restart loop” problem exists on the phone, it will never start after the Memory Cleaner is enabled.

I spent four hours on the phone with RIM tech support, and some time with technical support from Verizon. Both say it’s a device problem, and that I should ask my support for replacement. However, I came across 6 phones in the last three weeks, all with the same problem. I find it hard to believe that all these phones are defective.

I also tried installing the latest operating system for these phones (at least the last who is on Verizon’s website – 5.0.0.508). If there is a newer version than this one, I’d like to try. I also tried to return the operating system for the old version 5.0.0.337. does not solve the problem.

About blackberrysolved

i am technician..
This entry was posted in Problems. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s